COVID-19: What We're Doing at SFES Corp

To our valued customers,

We are all responding to an unprecedented situation. Communities and businesses across the country are being faced with the daily evolution of the COVID-19 pandemic while working tirelessly to safeguard their families’ well-being.

At SFES Corp we are determined to continue supporting our clients’ needs while at the same time fiercely protecting the safety of our team. We understand that SFES Corp’s services are a necessity for many of our clients to access their homes and buildings – perhaps now more than ever.

With COVID-19 continuing to impact every facet of our daily lives, we are implementing all recommendations from the jurisdictional authorities, as well as the CDC to ensure the safety of all SFES Corp customers and associates. We will continue to follow developments and recommendations and adjust our operations accordingly.

We want also to make you aware that our Modernization and repair departments will be closed until further notice; while reassuring you that our Emergency Service Department will remain safely open and operational to continue servicing our clients’ critical accessibility needs. We may experience disruption from our parts suppliers, which in turn may have serious impediments to our ability to service your elevators timely. We will advise you if anything changes. For all service calls, please call our dispatch location at 1- and a trained representative will handle your call quickly and professionally.

Please read below before calling for service

  • Ensure that any members of the household have not traveled outside of the country or domestically via air travel during the COVID-19 outbreak.
  • No visits will be scheduled if any of your staff/family members are feeling sick, has a fever or is showing signs of a respiratory illness.
  • No service calls will be scheduled if anyone in the residence is in self-isolation.

Protocol for the SFES Corp. personnel upon arrival to the building:

  • Wash hands as often as possible with soap and water for at least 20 seconds
  • Carry and use hand cleaner (hand sanitizer preferably if available) before entering client’s home, and when leaving job site.
  • Don’t shake customers hands on arrival and keep an appropriate distance from the clients: Practice social distancing
  • Wear latex gloves during the service call and dispose of the gloves after you leave their residence/commercial building.
  • Wear face mask when in residential sites.
  • Wipe down the areas you have touched with disinfectant wipes.
  • Avoid touching your eyes, mouth and nose.

We encourage everyone to continue to look out for one another and put community at the forefront of your decisions. It is time like these we are reminded of how connected we all are.

Please feel free to reach out to anyone at SFES Corp if you have any questions, comments or concerns.

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